The authors of this report found outsourcing already in place and successful in American colleges and universities for functions such as bookstores and food services. But according to their findings, colleges and universities have one major management concern about outsourcing that is not typically an issue for other organizations. In particular, the potential loss of identity, community, and collegiality associated with many university services and programs is a major concern. This paper notes that few universities have an outsourcing vision or strategy, but suggests that the extent to which outsourcing can and will be used is a question that will influence ongoing debates about controlling college costs.
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Is Outsourcing Part of the Solution to the Higher Education Cost Dilemma?
Published: September 2005